Keys New Mobile App

• Manage all your personal and business accounts with one log-in
• Check your account balances
• Monitor, search and download your transaction history
• View check images
• View statements
• Order checks
• Stop payment on a check*
• Set 8 different account alerts
• Set 12 different security alerts
• Deposit checks with your Apple^TM or Android^TM device
• Transfer funds between your accounts and other members
• Make loan and credit card payments from your Keys FCU account
• Use Keys EzPay for FREE person to person payments and to transfer money to and from Keys FCU and other financial institutions
• Pay bills with Keys Bill Pay
• Apply for a loan
• Find ATMs and branch locations and hours
• Call or send us a secure message
*Fee applies

Your member number and password are the same for both Online and Mobile Banking. To access your accounts using the Mobile Banking App, you must also be enrolled in our online banking service. To enroll:


• Click Register in the sign-in box at the top of the page.
• Read and accept the Terms and Conditions.
• Enter your Member Number.
• Verify your personal information.
• Create a password based on the requirements below:
  Use between 8 and 15 characters.
  Include on uppercase letter.
  Include on lowercase letter.
  Include one number.
  Include one special character. Special characters include: !,@,#,$,%,^,&,*,(,0.
  
• Click Submit and Confirm to open the login page.
• Log in using your new credentials.

If you have any problems, call our member service center at 305-294-6622 during business hours.

No Identifiable Information
Keys Federal Credit Union will never transmit your full account numbers during your mobile banking transactions. Your account numbers will appear truncated on your mobile device screen. Keys Federal Credit Union’s Mobile Banking uses advanced encryption technology to prevent unauthorized access to your personal information.

Authenticated Logon
Keys Federal Credit Union’s Mobile Banking uses the same security as Keys Federal Credit Union’s Online Banking. In addition to supplying a User ID and password, you will be required to answer a security question to log in to mobile banking for the first time. You may access Keys Federal Credit Union’s Mobile Banking from multiple devices, but to access your account, you will be asked to answer a security question to associate that device with your account.

A Built-In Session Time-Out
Your session will time out after 5 minutes of user inactivity. This prevents someone from picking up your wireless device and accessing your accounts if you forgot to logout from your previous session.

No, our new mobile app has advanced features that limit compatibility to the following Apple and Android smartphone operating systems:

Android
• Version 7.5 - Kit Kat 4.4 and higher
• Version 8.0 - Lollipop 5.0 and higher

iOS
• Version 7.5 - iOS 9.3 and higher
• Version 8.0 - iOS 10.3 and higher

Your member number and password will be the same for Online and Mobile Banking.

To retrieve your member Number:

• Call 305-294-6622 for assistance with your member number.

To reset your password:

• Click on the Forgot Password link on the sign-in box at the top of the page.
• Click Forgot or Reset Password from the drop-down list.
• Click submit.
• Enter and verify your personal information.
• Select the delivery method for your authentication passcode.
• Enter the authentication code.
• Reset your password.

Your new password cannot be the same as your last password.

NOTE: Passwords do not automatically expire after a set number of days.

If you need further assistance, please call our Member Service Department at 305-294-6622 during regular business hours or stop by any branch.

After three incorrect password attempts, the system will lock you out of the Mobile Banking App for security puposes.

Please call 305-294-6622 during regular business hours for help unlocking your password.

• Log into Mobile Banking.
• Click the settings wheel in the upper right corner.
• Choose Alerts.
• Pick your notification preference and follow the prompts to establish.
• Choose Security Alerts.
• Turn the security alert you want off or on by clicking the email icon or the phone icon for text messages. Enter the dollar amount if applicable.
  When on, the word on will appear over a green circle.
  When off, the word off will appear over a red circle.
• To change the dollar amount of your alert, click the underlined blue numbers and enter the amount.

• Log into Mobile Banking.
• Click the settings wheel in the upper right corner.
• Choose Alerts.
• Pick your notification preference and follow the prompts to establish.
• Choose Account Alerts.
• Pick the account you want alerts for.
• Turn on the account alert you want by touching the email or phone icon. Enter the dollar amount if applicable.
  When on, the word on will appear over a green circle.
  When off, the word off will appear over a red circle.
• To change the dollar amount of your alert, click the underlined blue numbers and enter the amount.

• On the accounts screen touch the account box you want to rename
• Tap the settings wheel in the upper right corner of the account box.
• Touch "Edit Nickname"
• Rename the account box


OR


• Touch "Hide Account"
• You will not longer see that account on your account bar.
• Hidden accounts can be seen by:
  Clicking the App "Settings" wheel in the upper right corner of the App
  Clicking the settings submenu

• Go to the accounts screen
• Click the download icon next to the search box
• Choose the account you would like to download. Only one account can be downloaded at a time
• Select Excel (CSV), Quicken or QuickBooks
• Enter the date range you want to download
• Click next
• Follow the prompts to download

• Go to the accounts screen
• Click the printer icon on the blue bar to the right of the word transactions
• Follow the prompts to print